Frequently Asked Questions
Everything you need to know about our premium home collections and services.
What is the typical delivery timeframe for furniture orders?
Most in-stock furniture items are delivered within 7-14 business days. For handcrafted or custom-made pieces, please allow 4-6 weeks for production and white-glove delivery.
Do you offer international shipping?
Currently, Scotsman ships exclusively within the continental United States and Canada to ensure the safety and integrity of our larger home goods during transit.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom upholstery and final sale items are non-returnable unless they arrive damaged.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.
Are your wood products sustainably sourced?
Yes, at Scotsman, we prioritize sustainability. All our wooden furniture is crafted using FSC-certified timber and finished with eco-friendly, low-VOC stains.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.